Business Communications – Unit 2 Professional Business Communication

Unit Mission Statement:

Define and recognize examples of professional communication.

Unit Essential Question:

What is the relationship between communication and professionalism?

Topics:

• Introduction to Professional Communication

• Engaging in business communication

• Communicating at work

• Business Etiquette

• Intrapersonal and interpersonal Business Communication.

Unit Lessons

1. Introduction to Professional Communication
2. Engaging in business communication
   • Business Writing
   • Letters
   • Envelopes
   • Memos
   • Additional Business Communication Documents (business report, business proposal, agenda, and minutes))
3. Business Presentations
4. Dining Etiquette
5. Telephone Etiquette
6. Professionalism and Business Etiquette
7. Intrapersonal and Interpersonal Business Communication
8. Intercultural and International Business Communication

1. Extra: Workplace Ethics
   1. Demonstrating good work ethic
   2. Behaving appropriately
   3. Maintaining honesty
   4. Playing fair
   5. Using ethical language
   6. Showing responsibility